Unify in one high-speed ecosystem your AI WhatsApp Bot, SLA-monitored sales inbox, Omnibox POS counter, Tactile Picking Center with live QR payment voice, multi-warehouse physical inventory, and courier dispatch.
Quotes automatically and escalates to a sales rep with visual SLA alerts when requested.
Validates incoming bank notifications and announces out loud who paid to release dispatch.
Unlike traditional CRMs that only store contacts, Pulzo CRM connects WhatsApp chats and counter sales with every physical step of the order up to the customer's door:
The AI Bot greets buyers 24/7, identifies products or vehicles, and checks live stock.
One-click escalation to a human rep with a 5-min SLA timer for assisted closing.
Tiered pricing, brand cross-references, and instant quoting via WhatsApp or Counter POS.
Anti-fraud validation of QR transfers, Bre-B, Wompi, or cash-on-delivery approval.
Balanced assignment to warehouse pickers on a touch monitor with exact shelf location.
Verified packing and smart channel selection (internal rider, third-party, or pickup).
Route sheet sent to the courier's WhatsApp at $0 cost with live cash-in-transit tracking.
Order completion, COD settlement, and instant reporting in native Excel BI.
Every screen in Pulzo CRM solves real bottlenecks for high-turnover wholesale and retail businesses:
Organize all WhatsApp conversations across 4 operational lanes: 1. Open, 2. Human Advisor, 3. Confirmed, and 4. Discarded. Whenever a buyer asks for a human agent, the card flashes amber and starts the SLA countdown so no lead goes cold.
How many sales do you lose each month because customers ask for an out-of-stock item and nobody writes it down? Pulzo CRM automatically logs every missing reference or size requested in chat or at the counter.
Riders activate their shift via WhatsApp to unlock the 24h free window—receiving delivery offers and route sheets without Meta HSM fees.
Upload supplier invoices from DIAN XML/ZIP files, IMAP email, or by snapping a photo with smart OCR recognition.
Includes a public web portal connected to your live stock for searching by brand, model, size, or SKU with a direct quoting cart.
A single search bar that understands natural language, SKUs, brand cross-references, technical dimensions, or 17-character VIN codes. Instantly displays available units across every branch, exact shelf location, and economy vs. premium brand options.
Two of the biggest headaches in modern commerce are fake payment screenshots and warehouse picking bottlenecks. Pulzo CRM eliminates both with a dedicated touch monitor for your dispatch zone:
When funds actually hit your bank account, the right-hand feed logs the payment immediately and announces out loud over the warehouse speaker the payer's name and exact dollar amount.
With one tap on Balance Loads, the system distributes pending orders evenly across active shift operators and tracks picking speed per worker.
Warehouse staff tap their name on screen to filter their queue, mark picked items, and release orders to dispatch in seconds.
Compare how a traditional store operates versus a company powered by Pulzo CRM's commercial and warehouse automation:
On the Operational Desktop and Logistics Board you see at a glance how many orders and how much revenue are in Quoting, Confirmed, Picking, Ready to Ship, En Route, and Cash-on-Delivery.
The BI Reports center tracks handled chats, SLA response times, conversion rate per sales advisor, and picked items per warehouse operator.
From the Auto-Reply module you edit live greeting texts, after-hours notices, branch addresses, payment methods, and keyword rules—publishing changes in one click.
Download in one click native Excel (`.xlsx`) Report #22 (Received Transfers by Day) and the Courier & Freight Settlement report ready for accounting.
From minute-by-minute tracking of every order en route to full financial and operational auditing for management:
View every active order with its customer, address, shipping channel, and amount. Validate payments with one click, move orders to dispatch, and monitor cash en route.
Includes Consolidated Sales, Sales Rep Productivity, WhatsApp SLA, Warehouse Picking Performance, Courier Settlements, QR/Bre-B Payment Reconciliation, and 72h Expired Quotes.
We tailor and deploy Pulzo CRM in your business so your commercial and warehouse teams sell more from week one:
We configure the WhatsApp conversational engine with your brand voice, business hours, SLA escalation rules, delivery sectors, and category margin policies.
We connect or migrate your master product catalog, cross-references, shelf locations, and branches, and set up QR/Bre-B bank notification reading and DIAN purchasing.
Hands-on training for your WhatsApp and counter sales reps, warehouse leads on the Tactile Picking Center, courier coordinators, purchasing analysts, and admins.
High-availability architecture with active local fallback so your counter never stops selling, backed by ongoing technical support and continuous evolution with MagicTools.
Pulzo CRM is built for distributors, auto parts & industrial supply stores, hardware retailers, wholesalers, multi-branch businesses, and high-turnover B2B/B2C operations that handle dozens or hundreds of daily inquiries via WhatsApp and counter POS, needing real-time integration with warehouse picking, couriers, and live inventory.
Pulzo CRM features a hybrid conversational engine: the AI Bot greets customers, identifies part numbers, dimensions, or categories, checks live multi-branch stock, and quotes automatically. When a customer needs human assistance, the chat flashes on the 4-column CRM board with an SLA timer so a sales rep can take over with one click.
To eliminate fake payment receipts and speed up dispatch, Pulzo CRM validates incoming bank notifications (Bancolombia, Bre-B, QR transfers, and Wompi) and announces them out loud in real time on the warehouse touch screen—stating who sent the funds and the exact amount so orders are released immediately.
Yes. Pulzo CRM synchronizes multi-warehouse physical stock in real time (with active local fallback so counter sales never stop) and includes a Purchasing Center capable of ingesting DIAN UBL 2.1 XML/ZIP invoices, IMAP emails, or OCR photo/PDF scans.
You receive turnkey onboarding: multi-branch catalog and inventory setup, AI WhatsApp conversational engine training and SLA rules, warehouse tactile picking station setup, hands-on training for sales reps and warehouse staff, and ongoing engineering support.
Through its 24-Hour Free Window Protocol: at shift start, the courier sends a keyword to the Bot, enabling 24 hours of interactive route sheets and delivery offers at $0 cost—without paying Meta HSM template fees.